Terms of Service

Last updated November 8, 2026

These are the plain-English terms for working with Polished Trades. Polished Trades is a business of Best Bloomington Painters LLC, an Illinois company. Every client also signs our website agreement, which has the full details. If this page and your signed agreement ever disagree, the signed agreement wins.

What we do

We build and look after websites for home-service contractors: a site of about 5-7 pages with an estimate form, and, if you choose it, a monthly Care Plan that covers hosting, small changes and support. What's included in each plan and its price are listed on our home page and in your agreement.

Payments

• Site + Care Plan: the setup price is paid in full when you sign up. The Care Plan is billed monthly starting at launch.
• Site only: paid in full when you sign up.
• Payments are handled by Stripe. When you pay the first time, you let us save that card or bank account and charge it automatically for each monthly Care Plan payment (if you chose the Care Plan) and for add-ons you approve in writing. You get a receipt by email every time, and you can update your card or bank account any time from the link in your receipts.
• If a payment fails, Stripe tries again and emails you. If a payment is 30 days late, we may pause the site until it's paid.

Term and canceling

The Care Plan has a 12-month term, then continues month to month until you cancel. After the 12 months you can cancel any time by emailing us; it ends at the close of that billing month. Leaving early is covered in your agreement: you can buy the site out or simply leave, and your domain, logo, photos and text are always yours.

Money-back guarantee

• Before launch: if you're not happy after the two rounds of changes, tell us in writing and we refund what you paid in full. Nothing launches.
• Site + Care Plan, first 30 days after launch: if you're not happy for any reason, tell us in writing within 30 days of launch and we refund everything you've paid. We take the site down and send you your logo, photos and text. Your domain stays yours.
• Refunds go back to the original payment method within 10 business days. One guarantee per business. Add-ons already delivered and in use (like a finished logo or printed items) aren't refunded.

Google Business Profile setup

• We create or claim your profile and fill it out (services, area, hours, photos, description).
• Verification is your part. Google requires the business owner to verify the profile, usually with a short video, sometimes a call or postcard. We tell you exactly what's needed and walk you through it.
• Google alone decides whether a profile is approved and can suspend or restrict it at any time. We can't guarantee approval or control Google's decisions. If Google rejects or suspends your profile, we help you prepare and file a reinstatement request at no extra charge, but the outcome is up to Google.
• Because the setup work is done either way, the Google profile setup fee isn't refunded if Google declines to verify or later suspends the profile.

What we don't promise

We don't guarantee a number of leads, calls, sales or Google rankings. Results depend on your market, reviews, prices and how fast you answer. We promise a professional site that works and that we keep working.

Your part: what your site says

• You're fully responsible for everything on your website: business details, prices, services, service area, licenses and license numbers, insurance, bonding, workers' comp, warranties and guarantees, BBB status, certifications, awards, years in business, reviews, offers and anything else about your business. We build it from what you tell us and what's already public about your business, and we don't independently verify it.
• Before launch you review the site and confirm in writing that it's accurate. Nothing goes live until you do.
• Tell us right away when anything changes (for example a license or insurance lapses or a warranty changes) so we can update it. Our check-ins will ask, but keeping it accurate is your responsibility.
• You need the rights to the photos and content you send us, and your site must follow the laws and licensing rules for your trade and area.
• You agree to cover us (Best Bloomington Painters LLC, doing business as Polished Trades) for any claim, fine or cost that comes from content you provided or approved, or from a claim on your site that wasn't true.
• We won't publish fake reviews, claims you haven't confirmed, or stock photos passed off as your work.

How we work

We use AI tools to help write, build and manage sites and to answer email. A person reviews every site before it goes live, and you can talk to Jonathan Rose by phone whenever you need to. Calls may be recorded for notes; we'll always tell you at the start.

Liability

Our total liability is limited to what you paid us in the 3 months before a claim. Neither side is liable for lost profits or indirect damages, except where the law doesn't allow that limit. Illinois law applies.

Questions

Email [email protected]. Mail: Polished Trades, 716 E Empire St Ste 2, Bloomington, IL 61701.